Shipping Policy
Shipping & Delivery Policy
At Elmerhome, we aim to make your shopping experience simple and convenient, from placing your order to receiving your package. Please review our shipping options, estimated delivery times, and tracking information below.
1. Order Processing Time
Orders are generally processed and prepared for shipment within 1–3 business days.
Business days exclude weekends and applicable public holidays. During busy periods or under special circumstances, processing may take longer.
Please note that order processing time is separate from shipping transit time.
2. Shipping Methods & Delivery Times
We offer the following shipping options:
Standard Shipping
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Shipping Fee: $5.99 USD
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Estimated Delivery Time: 7–15 business days
Free Shipping
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Shipping Fee: Free on orders of $55 USD or more
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Estimated Delivery Time: 7–15 business days
Fast Shipping
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Shipping Fee: $10.99 USD
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Estimated Delivery Time: 5–10 business days
Delivery times are estimates and may vary depending on your location, carrier operations, customs processing, weather, and other factors beyond our control.
3. Free Shipping Eligibility
Orders with a merchandise subtotal of $55 USD or more qualify for Free Shipping.
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Orders below $55 USD: Standard Shipping is $5.99 USD.
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Orders of $55 USD or more: Free Shipping is available.
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Fast Shipping: $10.99 USD, with an estimated delivery time of 5–10 business days.
Available shipping options and applicable fees will be displayed at checkout. If you select Fast Shipping, the $10.99 USD shipping fee applies regardless of whether your order qualifies for Free Shipping.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link so you can follow your package's delivery progress.
Please allow some time for tracking information to become available or update after dispatch. Tracking updates may not appear immediately while your package is being processed by the carrier.
If you have not received your tracking link or need help checking your shipment, please contact us at customer@elmerhome.com and include your order number.
5. Shipping Address
Please ensure that your shipping address and contact details are accurate and complete when placing your order.
If you notice an error in your delivery information, contact us as soon as possible. Once an order has been shipped, we cannot guarantee that the delivery address can be changed.
6. Shipping Delays
Although we make every reasonable effort to ship orders promptly, delivery may occasionally be delayed due to severe weather, public holidays, customs inspections, carrier delays, or other circumstances beyond our control.
The delivery timeframes listed above are estimates and are not guaranteed delivery dates.
If your package experiences an unusual delay, please contact our customer support team for assistance.
7. Contact Us
If you have questions about shipping, delivery times, or order tracking, please contact us:
Brand: Elmerhome
Email: customer@elmerhome.com
Website: https://www.elmerhome.com/
Thank you for shopping with Elmerhome. We appreciate your trust and look forward to serving your home and kitchen needs.